Privacy Policy

Brezza operates this store and website, including all information, content, features, tools, products, and services, to provide you, the customer, with a seamless shopping experience (the “Services”). Brezza is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably identify you.

Depending on your interaction with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:

• Contact information including your name, billing address, shipping address, phone number, and email address.

• Financial information including credit card or debit card details, payment information, financial account details, transaction records, payment confirmations, and other payment-related data.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including products viewed, added to cart, added to wishlist, purchased, returned, exchanged, or removed, as well as your purchase history.

• Communications with us including information you provide when contacting customer support or submitting inquiries or disputes.

• Device information including device details, browser information, network connection data, IP address, and other unique identifiers.

• Usage information including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, use the Services, communicate with us, or provide your personal information.

• Automatically through the Services, including through your device, cookies, and similar technologies when you use our products, services, or websites.

• From our service providers, including when they process information on our behalf.

• From business partners and third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, remember your preferences, and personalize your shopping experience, including product recommendations.

Marketing and Advertising

We may use your personal information to send promotional communications via email, text message, or mail, and to display personalized advertisements for products and services on our Services or third-party websites.

Security and Fraud Prevention

We use your information to authenticate accounts, provide secure transactions, detect and prevent fraudulent or illegal activity, and protect the security of our Services and users. You are responsible for safeguarding your login credentials and should never share them with others.

Customer Support and Communication

We use your personal information to provide customer service, respond to inquiries, and maintain our relationship with you.

Legal Compliance

We may use your personal information to comply with applicable laws, legal requests, investigations, litigation, or to enforce our policies and Terms of Service.

How We Share Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With Shopify, vendors, and service providers that perform services on our behalf, such as payment processing, IT management, analytics, customer support, fulfillment, and shipping.

• With marketing and business partners to provide services and personalized advertising.

• When you request or authorize us to share information with third parties, such as for shipping or social media integrations.

• With affiliates or companies within our corporate group.

• In connection with a business transaction such as a merger, acquisition, or bankruptcy, or when required by law.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information related to your access and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transferred to and shared with Shopify and third parties located outside your country. Shopify may also use data collected from your interactions with our store, other merchants, and Shopify itself to provide enhanced features and personalized experiences.

For more information about how Shopify processes your personal information and your rights, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or accuracy of third-party websites or services. Information shared on public or social platforms may be visible to other users without restriction.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians who believe a child has provided us with personal information may contact us to request deletion.

Data Security and Retention

While we implement security measures to protect your information, no method of transmission or storage is completely secure. We recommend using secure channels when sharing sensitive information.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information.

• The right to request deletion of your personal information.

• The right to correct inaccurate information.

• The right to data portability.

• The right to opt out of marketing communications.

If you are located in the United Kingdom or the European Economic Area, you may also have the right to:

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

You may exercise these rights through the Services or by contacting us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to, stored, or processed outside your country of residence.

When transferring personal information outside the European Economic Area or the United Kingdom, we rely on approved legal mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contatti@brezza-italia.com