Shipping policy

Shipping Policy

Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a notification once your order has been shipped.

During periods of high demand or promotional campaigns, processing times may be slightly extended.

 

 

Shipping Costs

Shipping costs are included in the product prices displayed on our website. No additional shipping fees apply for domestic or international orders unless otherwise stated at checkout.

 

 

Estimated Delivery Times

Orders are generally delivered within 8–14 business days from the shipping date.

Delivery times are estimates only and may vary depending on:

  • Your location

  • Customs clearance procedures (for international orders)

  • Courier performance

  • External factors beyond our control

We do not guarantee exact delivery dates.

 

 

Domestic and International Shipping

Brezza ships both within Italy and internationally.

  • Domestic shipping: included in the product price

  • International shipping: included in the product price

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are not included in our prices and are the responsibility of the customer.

 

 

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Please allow 24–48 hours for tracking details to become active.

 

 

Shipping Delays

Brezza is not responsible for delays caused by:

  • Couriers

  • Customs procedures

  • Weather conditions

  • Public holidays

  • Events beyond our reasonable control

Once the order has been handed over to the courier, responsibility for delivery times lies with the courier service.

 

 

Lost, Stolen, or Damaged Packages

Brezza is not responsible for lost or stolen packages once the courier has marked the shipment as delivered.

If your order arrives damaged, please contact us immediately at:
contatti@brezza-italia.com

Please include:

  • Your order number

  • Clear photos of the damaged item and packaging

We will review the issue and assist you accordingly.

 

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Brezza is not responsible for delays, losses, or returned packages caused by incorrect or incomplete addresses.

If an order is returned due to incorrect shipping information, additional reshipping fees may apply.

 

Contact Us

For any shipping-related questions, please contact us at:
contatti@brezza-italia.com